IT Support Specialist (with German)

Our client is a leading provider of operational support and expert services to insurers, brokers, and automotive manufacturers worldwide with 3,300+ employees across ten countries. The Innovation Group is seeking an IT Support Specialist to serve as the first point of contact for internal IT issues, providing technical support to users and maintaining workplace systems and IT infrastructure. This role is ideal for someone who enjoys troubleshooting and delivering high-quality support to internal users.

• Act as the first point of contact for IT-related issues via phone, in person, or through the ticketing system
• Classify, prioritize, and assign incoming IT support requests and incidents
• Resolve IT tickets and maintain administrative and user documentation
• Collaborate with internal IT specialist teams (Client, Server, Voice)
• Install, configure, and maintain workstations, mobile devices, peripherals, and network components
• Manage user accounts, permissions, and system-related objects
• Monitor IT infrastructure using monitoring tools together with the team
• Support and maintain hardware environments, including client devices, servers, and mobile equipment
• Participate in IT projects and infrastructure improvements

• Higher education in IT, Computer Science, or a related field
• Several years of hands-on experience in IT support
• Experience with Windows domain administration
• Knowledge of network infrastructure and networking fundamentals
• Strong technical understanding of IT systems and troubleshooting processes
• Excellent communication skills (written and verbal)
• Strong problem-solving abilities
• Ability to work independently and responsibly
• Strong customer and service orientation
• Good German language skills
• Good English language skills

Internal IT support role with focus on user support and infrastructure maintenance. Responsibilities include managing IT tickets, hardware configuration, and collaboration with internal IT teams.