Customer Service Agent Part Time

American Airlines is hiring a part-time Customer Service Agent to support airport customer-facing operations. The role focuses on delivering professional service across ticketing, check-in, gate/boarding, and baggage processes while ensuring compliance with safety and regulatory requirements.

• Issue, reissue, and refund passenger tickets; book, ticket, confirm, and rebook flight reservations (including oversales and irregular operations)
• Perform passenger check-in and seat assignments (except curbside), resolve oversold seat assignments, and issue upgrades
• Support passenger accommodations by issuing vouchers and coordinating hotels, meals, and transportation when needed
• Conduct boarding activities including ticket/boarding pass verification; operate gate readers/scanners; monitor carry-on baggage and exit-row criteria
• Operate jetways/bridges for boarding and deplaning; make boarding and departure announcements
• Deliver flight documents (domestic/international) and complete flight close-out procedures
• Accept, check, and tag baggage at resolution centers and ticket counters; process credit card baggage transactions
• Assist customers with self-service kiosk check-in and kiosk baggage processing; manage and queue ticket counter lines
• Verify/clear international documents at kiosks and activation stations; accept and activate self-tagged bags
• Assist customers needing special assistance, including non-ambulatory passengers and unaccompanied minors
• Maintain timelines for the boarding process; provide connecting passengers with gate information
• Respond and assist during security and/or emergency situations
• Complete job-relevant training, use multiple internal systems/resources, and adhere to company policies, performance standards, and government regulations
• Maintain regular and predictable on-site attendance, including mandatory overtime when required; wear uniforms per policy
• Depending on airport size: perform Passenger Operation Control functions (air-to-ground communication and tower functions) and assist international passengers through customs/immigration including baggage recheck

• High school diploma, GED, or international equivalent
• Authorized to work in the U.S.
• Valid driver’s license as required by local authorities
• Ability to pass pre-employment drug screening, comprehensive background check, and/or fingerprinting
• Must fulfill FAA criminal background checks for unescorted access privileges (SIDA) if applicable
• Ability to obtain required airport authority and/or U.S. Customs security badges if applicable
• Bilingual language skills required in some locations
• Preferred: working knowledge of Sabre or another Passenger Service System (PSS)
• Preferred: previous face-to-face customer service experience
• Preferred: experience working in a fast-paced environment

• Part-time role with regular and predictable on-site attendance; mandatory overtime may be required
• Starting pay: $21.25 per hour
• Travel perks: access to flight benefits across American’s global network (benefits may extend to eligible family and friends per policy)
• Health benefits from day one including medical, dental, prescription, and vision; virtual doctor visits and flexible spending accounts
• Wellness programs
• 401(k) program available upon hire; employer contributions may be available after one year depending on workgroup
• Additional benefits may include Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more