Customer Support Representative (Junior)

JustMarkets Tech is seeking a motivated Junior Customer Support Representative to assist English-speaking clients with inquiries and issue resolution. This entry-level role is ideal for final-year students or early-career professionals, with comprehensive training provided to ensure success in delivering positive customer experiences.

• Communicate with customers professionally and promptly, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

Benefits:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment

Schedule: Remote work