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Oatly

Customer Service Coordinator

Remote Lead $6.3k/mo

Summary

Oatly, the original oatmilk company founded in Sweden and growing in the U.S., is hiring a Customer Service Coordinator to support its mission of sustainability, health, and transparency.

This role leads customer order management for assigned accounts, partnering with internal teams and external stakeholders to ensure smooth order-to-delivery execution and an exceptional customer experience.

What you'll do

  • Serve as the primary point of contact for customer inquiries, orders, and service requests with timely, accurate, friendly responses
  • Manage the order-to-delivery process by entering orders, confirming availability, coordinating logistics, and proactively communicating status updates
  • Collaborate with production, warehouse, and transportation teams to ensure on-time fulfillment and resolve issues
  • Monitor inventory levels and flag potential shortages or delays to internal teams and customers
  • Troubleshoot service concerns, product questions, and delivery challenges using a solutions-first approach
  • Maintain accurate customer account data and identify/resolve master data issues within the order-to-cash system
  • Support quality assurance follow-ups by documenting complaints and coordinating with QA/operations teams
  • Contribute to special projects, seasonal order planning, and continuous improvement initiatives

Requirements

  • 2+ years of experience in a customer service role within a CPG (consumer packaged goods) company

  • Exceptional communication skills and ability to remain calm under pressure

  • High attention to detail and strong organizational skills

  • Problem-solving and analytical “make it happen” mindset

  • Proficiency with ERP systems and spreadsheets

  • Experience collaborating cross-functionally (e.g., Finance, QA, Transportation, Commercial, Account Sales, Planning, Community Management)

  • Flexibility with changing priorities and comfort thriving in a remote environment

  • Alignment with Oatly’s mission and ability to work with accountability, ownership, and ambiguity in a growing brand

Conditions

  • Remote work environment

  • Flexible vacation policy

  • Benefits package including pet insurance

  • Paid volunteer days off

  • Free six-packs of oatmilk

  • Compensation may include bonus, commission, or equity as applicable

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