Customer Support Specialist (Turkish Market)

WorkAff is developing an international online platform in the iGaming and entertainment industry, actively scaling in the Turkish market. This role involves providing customer support via online chat to Turkish-speaking users, helping them with account issues, payments, verification, and technical questions while maintaining high service standards.

• Respond to user inquiries via online chat
• Assist players with account issues, payments, verification, bonuses, and technical questions
• Provide clear and professional communication with users
• Follow internal support guidelines and scripts
• Maintain a high level of customer satisfaction (CSAT)
• Resolve issues quickly and efficiently
• Escalate complex cases to Team Leads or other departments when necessary
• Accurately document user requests and actions in the system
• Work with internal tools, macros, and knowledge base
• Collaborate with Payments, Product, and Technical teams when needed

• Turkish fluent (spoken and written) - mandatory
• English conversational level for internal communication
• Experience in customer support, call center, or chat support preferred
• Strong communication skills and customer-oriented mindset
• Ability to handle multiple chats simultaneously
• Stress resistance and ability to work in a fast-paced environment
• Experience in iGaming, betting, or online entertainment is a strong advantage

• Fully remote position - work from anywhere
• Schedule: 2/2 (day and night shifts) aligned with Turkish time zone
• Paid onboarding and training
• Support from Team Leads and QA team during adaptation
• Opportunity to grow within a fast-scaling international project