Virtual Assistant

MCI (promoted via Lensa) is a tech-enabled business services company providing CX, BPO, and cloud technology solutions. The Virtual Assistant role supports the Executive Assistant by handling administrative work, coordinating communications, and keeping records organized in a remote environment.

The position focuses on accurate data handling, scheduling, and day-to-day administrative support while meeting productivity and confidentiality standards.

• Perform a variety of administrative duties and provide support in a team-based environment

• Capture and input information accurately and efficiently into company databases

• Maintain filing systems and keep online records current

• Communicate effectively with stakeholders

• Respond to emails and phone calls

• Schedule meetings and manage calendars

• Book travel and accommodations

• Manage and maintain contact lists

• Prepare customer spreadsheets and reports as needed

• Create presentations as assigned

• Meet team productivity and accuracy standards

• Handle sensitive information with confidentiality

• Follow department policies, procedures, and assigned workflows

• Perform other administrative tasks and duties as needed

• Proven experience as a Virtual Assistant or Office Administrative Assistant (BPO experience preferred)

• Knowledge of office management systems and procedures

• Proficiency in MS Office, especially Microsoft Excel and Microsoft PowerPoint

• Excellent written and verbal English communication skills

• Strong organizational skills with the ability to multitask and prioritize under pressure

• Excellent time management, attention to detail, and problem-solving skills

• Wired high-speed internet connection (20 Mbps+ download)

• Typing speed of 20+ words per minute with accuracy

• High School Diploma/GED

• Must be authorized to work in the country where the job is based

• Willingness to complete screening questions and a brief pre-employment test

• Willingness to undergo up to a Level II background/security investigation (may include fingerprinting) and drug screening, depending on program/location

• Employment type: Full-time

• Work arrangement: Remote

• Benefits may include paid time off and paid holidays; incentives and rewards; health, dental, and vision coverage for eligible full-time employees after 60 days (MEC plans available after 30 days); retirement savings programs (where available); short-term disability; life insurance; supplemental accident and critical illness insurance; paid training; career growth opportunities; casual dress code

• Role is largely sedentary with extended computer/phone use; may occasionally lift/move up to 40 pounds