Lensa
Remote Medical Support Assistant (Medical Receptionist)
Summary
Ansible Government Solutions is recruiting Remote Medical Support Assistants (Medical Receptionists) to support the Salt Lake City VA Medical Center. The role focuses on scheduling and coordinating Veteran appointments, handling patient communications, and maintaining accurate records in VA systems to ensure timely access to care.
What you'll do
Perform appointment scheduling, tracking, and pre- and post-appointment patient contact in accordance with VA scheduling policies.
Serve as the designated scheduler/receptionist and coordinate appointment activities across assigned clinics or departments.
Screen and respond to incoming phone calls; answer patient and provider inquiries regarding services.
Validate, update, and maintain accurate patient demographic information (insurance, contact details, emergency contacts).
Process community care consults and referrals using VA systems (HSRM, PPMS, VistA, CPRS).
Coordinate and authorize Veteran care with community providers when VA services are unavailable or not timely.
Communicate with internal medical providers regarding VA Community Care rules, regulations, and processes.
Ensure medical records and administrative documentation are uploaded and integrated into CPRS and VistA.
Monitor and report system issues or outages to the contracting supervisor.
Use Microsoft Office (Outlook, Teams, Word, Excel) daily for scheduling, communication, and reporting.
Provide high-quality customer service to Veterans, families, VA staff, physicians, and contractors.
Collaborate with supervisors, lead schedulers, and team members to improve workflow efficiency and timely communications.
Maintain compliance with VA privacy, security, confidentiality standards, including HIPAA.
Perform additional related duties as assigned.
Requirements
High School diploma or GED.
Proficiency in written and spoken English.
Minimum typing speed of 50 words per minute.
Basic computer proficiency, including Microsoft Office applications.
Basic knowledge of medical terminology.
At least 6 months of customer service experience.
Ability to work remotely and independently in a professional setting.
Ability to obtain and maintain a favorable VA background investigation (NACI) and a PIV credential.
Ability to complete required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
U.S. citizenship required.
Physical ability requirements: sit/stand/walk/lift/squat/bend/twist/reach; lift up to 50 lbs floor to waist; lift up to 20 lbs; carry up to 40 lbs; push/pull with 30 lbs of force.
No physical or health restrictions that would interfere with job performance.
Conditions
Remote position; must be willing and able to work onsite if required (based in Wasatch County supporting Salt Lake City VA Medical Center).
Schedule: Monday to Friday, within 7:00am to 6:00pm, 8-hour shifts.
Assigned schedule may change at the direction of Ansible or its customers.