Customer Support Representative | $50/hr Remote

Crossing Hurdles is hiring a Customer Support Expert fluent in Japanese to provide high-quality support across email, chat, and phone. The role focuses on resolving customer issues efficiently while maintaining excellent documentation and contributing to better support processes.

• Deliver customer support in Japanese via email, chat, and phone
• Resolve customer issues using structured problem solving and clear communication
• Document and track customer interactions accurately in support platforms
• Identify workflow inefficiencies and contribute to process optimization
• Mentor and guide junior support team members and uphold service standards
• Use active listening and empathy to ensure positive customer experiences
• Collaborate with cross-functional teams to escalate and resolve complex cases
• Maintain and contribute to internal documentation and knowledge bases

• Professional experience in customer service or customer support
• Hands-on experience providing email, chat, and phone support using digital platforms
• Strong organizational skills and attention to detail in documentation
• Ability to work independently in a fully remote environment
• Excellent problem-solving skills with a calm, empathetic approach
• Strong active listening skills and a customer-centric mindset
• Fluency in Japanese

• Hourly contract role
• Compensation: $20–$50 per hour
• Commitment: 10–40 hours per week
• Location: Remote
• Application process: upload resume, 15-minute interview, submit form