Product Support Specialist

Tremendous is a profitable, fully remote company that helps businesses send bulk payouts to recipients in over 230 countries and regions. The Product Support Specialist advocates for customers by resolving issues, surfacing user needs, and helping improve the platform and support function.

• Serve as the first point of contact for customer questions via email, chat, and phone
• Become a product expert and provide first-level troubleshooting and problem solving
• Escalate issues to the appropriate internal teams while keeping the customer informed
• Identify and summarize customer feedback trends to inform product prioritization
• Update and contribute to internal knowledge bases and external help articles
• Collaborate with teammates to establish ownership, strengthen relationships, and improve process efficiency
• Maintain a friendly, compassionate, solution-oriented approach with users and internal stakeholders

• Bachelor’s degree
• 0–2 years of experience in a customer-facing role
• Strong written communication skills with clear and concise writing
• Composure, patience, and empathy when interacting with users
• Ability to multitask, prioritize responsibilities, and stay organized
• Proactive, get-things-done attitude
• Ability to learn and adapt quickly
• Curiosity about the product/platform and a sense of humor

• Fully remote role; work from anywhere in the Americas
• Competitive pay plus equity and benefits
• High-documentation, low-meeting culture