Customer Success Manager - Real Estate

Canva is hiring a Strategic Customer Success Manager (Real Estate) to partner with its most valuable enterprise customers in North America. The role owns the full post-implementation journey from kick-off and adoption through renewal and expansion, driving retention and growth. You will act as a trusted, consultative advisor and collaborate cross-functionally to maximize account value and customer outcomes.

• Own the post-sale relationship and full customer journey for strategic enterprise accounts, including onboarding, training, adoption, and advocacy.
• Drive renewals and expansion by understanding customer objectives, building relationships and multithreading, forecasting growth opportunities, and partnering closely with the account team.
• Maintain primary ownership of customer health, retention, and growth outcomes.
• Collaborate with Account Executives, Implementation, Technical Account Managers, Solutions Consultants, Ecosystems, and Agency Partnerships to deliver seamless customer experiences.
• Build and improve best-in-class customer success processes, practices, efficiency, and playbooks in partnership with senior leadership.
• Mentor and help cultivate team culture and talent to achieve customer success and growth goals.
• Identify product improvement opportunities and keep clients up-to-date on new features and offerings.

• 6+ years of enterprise-level post-sale experience in B2B SaaS with a demonstrated history of exceeding renewal and expansion quotas.
• Experience owning a book of business and communicating retention and growth results with specificity.
• Commercial acumen: ability to manage revenue outcomes, identify growth levers, and negotiate strategically.
• Consultative and strategic approach: connect product value to business outcomes and operate as a trusted advisor.
• Strong relationship-building skills, including multithreading, navigating complex organizations, and executive-level credibility.
• Data-driven storytelling and ability to interpret metrics to influence customer and internal stakeholders.
• Bias for action, resourcefulness, and ability to operate effectively in ambiguity; ability to create playbooks where none exist.
• Excellent communication and influence skills, including presenting to executives and rallying cross-functional teams.
• Integrity, humility, transparency, and continuous-improvement mindset.
• Relevant experience with enterprise customers in the real estate industry, including understanding buying dynamics and value drivers.

• Hybrid role based in Austin, Texas; must be able to commute to the office 1-2 times per week.
• Benefits/perks include equity packages, health benefits, 401(k) with company contribution, inclusive parental leave, annual Vibe & Thrive allowance, and flexible leave options.
• Interviews are conducted virtually.