Payments Tech Support Specialist

Paycord is seeking a Payments Tech Support Specialist to join their rapidly growing team. In this dynamic role, you'll serve as a bridge between merchants, operations, and technical teams to ensure payments stay on track by solving complex technical problems.

• Communicate with merchants and payment providers regarding technical aspects
• Provide technical support to internal teams and merchants, troubleshooting complex technical issues
• Address issues and suggest potential solutions
• Perform logs analysis and integration code review
• Collaborate closely with Integration managers, QA, and Development teams

• 2+ years of background as a technical support manager in PSP/Billing Support Team
• Understanding of API documentation
• Ability to communicate with merchants and payment providers
• Experience in interactions with development and QA teams
• English level: Upper-Intermediate
• Sharp attention to detail and proactive approach to problem-solving
• Stress resistance and ability to work in a dynamic environment
• Nice to have: Experience with Postman, Kibana, Jira, Confluence, and understanding of SDLC and agile development processes

Environment: Fast-paced and dynamic fintech setting where adaptability is essential

• Direct line to developers and QA for quick answers
• High-volume environment requiring strong prioritization skills
• Opportunity to see fixes improve operations and enable growth
• Continuous learning opportunities with diverse integrations

Candidate journey: HR Interview → Tech Interview → Final Interview → Reference check → Job Offer