Customer Support Specialist

Crossing Hurdles is hiring a Customer Support Specialist for a rapidly scaling AI recruiting marketplace backed by top-tier venture investors. The role will be part of a world-class support team in San Francisco, helping hundreds of new customers each month succeed with the product and hire faster using AI.

• Provide real-time customer support via chat, Slack, and email.
• Own frontline issue resolution for a high volume of new customers each month.
• Maintain and communicate pipeline updates to customers and internal stakeholders.
• Develop deep product expertise to guide users and improve onboarding.
• Help build and refine support processes in collaboration with cross-functional partners (e.g., GMs, Strategic Leads).

• 3–8 years of total professional experience.
• Experience in customer support or customer-facing roles in a fast-paced environment.
• Ability to operate with high ownership and responsiveness across chat, Slack, and email.
• Strong communication skills and customer-obsessed mindset.
• Comfort working closely with product and business stakeholders in a scaling startup.

• Location: San Francisco, CA.
• Compensation: $90K–$120K base + competitive equity.
• Opportunity to be the first support hire and help shape support operations and onboarding.
• High-impact role in a high-growth, well-capitalized startup environment.