Program Analyst, CS Workforce Management

Netflix is hiring a Program Analyst to support the Customer Service Workforce Management team through analytical, operational, and program management support. The role partners with a Program Manager to execute strategic initiatives while delivering day-to-day analysis, reporting, and project support to optimize global workforce planning.

• Collect, validate, and analyze complex workforce data from internal and external sources.
• Identify trends, root causes, and actionable insights to support business decisions.
• Develop, update, and distribute recurring reports and dashboards on workforce metrics (e.g., staffing levels, forecast accuracy, schedule adherence, attrition, productivity).
• Monitor key metrics, investigate unusual patterns, and gather context to surface and resolve issues.
• Serve as a workforce analytics subject matter resource within the team.
• Support the Program Manager by tracking projects and providing status updates.
• Facilitate change management related to workforce initiatives.
• Support implementation of new tools, processes, and methodologies.
• Create clear, visually engaging presentations and translate analysis into recommendations.
• Collaborate with Operations, Finance, and other teams to gather data and align on objectives.
• Identify opportunities to streamline and optimize workforce management processes.
• Assist in developing and documenting SOPs, frameworks, and best practices.
• Stay current on industry trends and best practices in workforce management and data analysis.

• Bachelor’s degree in Business, Mathematics, Statistics, Economics, Operations Research, or related field (or equivalent experience).

• 1–3 years of experience in data analysis, business analysis, workforce management, operations, or related area.

• Experience with data analysis tools and techniques (e.g., advanced Excel, SQL, or similar).

• Experience with data visualization tools (e.g., Tableau, Power BI, or similar) is highly desirable.

• Strong proficiency in Microsoft Office, especially Excel and PowerPoint.

• Proficiency with collaboration and project management tools (e.g., Asana, Airtable, or similar).

• Strong analytical and critical thinking skills with attention to detail.

• Excellent organization and time management; ability to manage multiple projects and deadlines.

• Clear written and verbal communication; ability to synthesize data for different audiences.

• Collaborative, proactive problem-solver.

• Compensation range: $85,000–$115,000 per year (varies by location); compensation can be split between salary and stock options; no bonuses.

• Comprehensive benefits including health plans, mental health support, 401(k) with employer match, stock option program, disability programs, HSA/FSA, family-forming benefits, life and serious injury benefits, and paid leave programs.

• Paid time off: flexible time off for full-time salaried employees; full-time hourly employees accrue 35 days annually for vacation/holidays/sick time.