Customer Service Representative (Remote)

Lensa is promoting a remote Customer Service Representative role for Stryker, a global medical technology company. The role supports sales and healthcare professionals by managing inquiries and order-related requests through phone, email, and a multichannel system. The purpose is to deliver high-quality, responsive customer service while ensuring accurate order processing and adherence to standardized procedures.

• Provide phone and email support for inquiries from sales and healthcare professionals.

• Answer incoming requests via a multichannel system, including order entry, order status verification, and return order processing.

• Maintain accurate record-keeping in accordance with Stryker specifications and standardized processes to ensure order quality.

• Understand, interpret, and explain detailed process and procedure information.

• Participate in continuous improvement activities and support additional team/organizational projects as needed.

• Demonstrate flexibility in rapidly changing situations and understand how decisions impact customers, markets, and sales representatives.

• Provide support beyond standard hours when call volume or workload requires additional time.

• At least 2 years of direct customer service or account management experience.

• High school diploma or GED equivalent.

• Experience with Salesforce and/or SAP.

• Ability to work flexible hours as needed to support business needs, including overtime as required.

• Preferred: Associate’s or Bachelor’s degree.

• Preferred: 3+ years of customer service and order entry and/or call center experience.

• Preferred: Experience with ERP, EDI, or GHX.

• Preferred: Experience with Power BI, Genesys, and/or Avaya.

• Remote role.

• Schedule: Monday–Friday, 10:30am–7:00pm Eastern Time (7:30am–4:00pm Pacific Time).

• Overtime required as needed; may support beyond standard hours based on call volume/workload.

• Compensation: $21.28–$34.82 per hour plus bonus eligible and benefits (pay based on skills and experience).

• Benefits may include medical/prescription, dental, vision, critical illness, accident, and hospital indemnity insurance; personalized healthcare support and wellbeing programs.

• Financial benefits may include HSA, FSAs, 401(k), ESPP, basic life and AD&D insurance, and short-term disability insurance.

• Vaccinations may be required for certain roles depending on customer requirements.