Contact Center Associate - Authorizer - 100% Remote

Frontdoor (parent company of American Home Shield) provides home service plans and a technology-enabled platform to help homeowners maintain and repair home systems and appliances. The Contact Center Associate (Authorizer) reviews member contracts to determine coverage, authorizes covered repairs/replacements, and negotiates pricing with contractors as needed.

• Review contracts and determine coverage for member claims.
• Authorize repair or replacement of covered home systems or appliances.
• Negotiate pricing with contractors when applicable.
• Inform members/customers when claims are not covered, as applicable.
• Provide necessary follow-up to support resolution of requests.

• Education: High school diploma or GED (or equivalent combination of education and experience).

• Experience: 1–3 years of customer service experience and/or training.

• Skills: Ability to read contracts; knowledge of policies and procedures; customer service and conflict resolution; negotiation skills; computer skills (Microsoft Word, Excel, Outlook); attention to detail; multitasking; ability to adapt to a fast-paced environment.

• Technical: Must have internet access with minimum 4.6 Mbps upload/download speeds.

• Preferred: Strong mathematics skills; strong deductive reasoning; effective communication skills.

• Work type: Full-time.

• Location: 100% remote (US).

• Pay: $16.00–$17.00 per hour (base pay varies by skills, qualifications, responsibilities, experience, and location).

• Benefits (holistic approach): Medical/pharmacy, dental, vision, life, and disability insurance; weight loss and smoking cessation programs; matching 401(k); employee stock purchase plan.

• Additional: Certain roles may be eligible for additional rewards and incentives (confirm with recruiter).