RMI (Richmond Marketing Inc.)
Customer Care Associate
Summary
Richmond Marketing Inc. (RMI) is a Mid-Atlantic manufacturers’ representative and warehousing company trusted since 1990. They are hiring a Customer Care Associate to manage customer orders and provide responsive support while building long-term customer relationships. The role focuses on accurate SAP CRM order processing, proactive communication, and problem-solving to ensure smooth order completion.
What you'll do
Enter and manage customer orders accurately in SAP CRM.
Track orders through all stages to ensure timely and smooth completion.
Respond to customer inquiries about orders, products, shipping, and returns via phone and email.
Maintain efficient, error-free workflows and documentation.
Build strong customer relationships through proactive, solution-oriented communication.
Requirements
Excellent written and verbal communication skills.
Customer-first mindset with a positive attitude.
High attention to detail and reliability.
Comfortable using Microsoft Office (Outlook, Word, Excel).
Dependable transportation and punctuality.
Previous customer service or sales experience is a plus; training provided for the right candidate.
Conditions
Pay: $20–22/hour (based on experience).
Benefits: Medical, Dental, and Vision insurance.
401(k) with company match.
FSA & HSA options.
120 hours paid time off plus paid holidays.
Office hours: Mon–Thu 8:00 AM–5:00 PM; Fri 8:00 AM–4:30 PM; lunch at 12:00 PM daily.