Spanish-Speaking Customer Support Specialist (3-month contract)

EverHelp, part of the Genesis ecosystem, is a dynamic outsourcing support services company serving major tech clients globally. This 3-month contract role involves providing high-quality customer support via chat and email to ensure positive user experiences and meet performance targets.

• Handle customer interactions via chat (90%) and email (10%)
• Provide accurate and timely responses to customer inquiries
• Follow internal guidelines and quality standards to maintain KPI performance

• 6+ months of customer support or customer-facing experience
• Spanish language level C1
• English language level B2
• Strong communication skills
• Computer literacy and quick typing skills
• Basic Excel knowledge
• Nice to have: Gaming experience, chat-based support environment experience, attention to detail

• 3-month contract position
• Fully remote work
• 20 paid vacation days
• 10 healthcare leaves with doctor's note
• Well-being annual bonus
• Professional team with internal communities and team activities
• Career growth opportunities (32% of teammates obtained new roles within first year)