Client experience coordinator

Cartier is a globally renowned luxury Maison known for innovation, craftsmanship, and timeless design across jewelry, watches, fragrances, leather goods, and accessories. The Client Experience Coordinator supports and enhances the end-to-end boutique client journey by overseeing client-facing interactions and ensuring exceptional service and satisfaction.

• Oversee and enhance client-facing interactions to ensure an exceptional service experience.
• Manage client inquiries and provide timely, high-quality responses.
• Coordinate service activities and support the client journey within the boutique environment.
• Resolve client issues promptly and effectively to maintain satisfaction.
• Maintain organizational and boutique standards, including schedules and prioritization.
• Collaborate with internal teams to support service delivery in a fast-paced luxury setting.

• Strong customer satisfaction and customer experience capabilities.
• Excellent communication and customer service skills.
• Strong organizational skills, including schedule management and task prioritization.
• Ability to problem-solve quickly and work collaboratively in a fast-paced environment.
• Prior customer-facing experience in luxury retail or service industries preferred.
• Multiple language proficiency is a plus.
• High school diploma or equivalent required; bachelor’s degree preferred.

• Employment type: Full-time.

• Work arrangement: On-site.

• Environment: Boutique / luxury retail.