Integrated Finance & Accounting Solutions (IFAS)
Business Process Analyst I
Summary
Integrated Finance & Accounting Solutions (IFAS) seeks a Business Process Analyst I to support the Department of State Office of Global Compensation, Pay Systems, Overpayments Division. The role focuses on analyzing and resolving payroll/compensation overpayments and supporting complex financial compensation systems used across global posts.
What you'll do
Process and audit overpayment transactions (current and prior year) related to salary, benefits, and allowances.
Research and interpret policies to determine eligibility for salary, allowances, entitlements, and benefit contributions.
Prepare and send customer notifications of overpayments (initial notification of indebtedness letters).
Respond to Payroll Customer Support (PCS) inquiries and internal customer questions.
Retrieve, research, and analyze pay history within proprietary financial systems.
Calculate overpayments using automated tools and/or manual methods (e.g., personnel actions, time and attendance adjustments, post arrival/departure).
Establish repayment methods per debt collection authorizations and propose alternative repayment schedules when needed.
File and index work and correspondence in the Document Imaging System (DIS).
Communicate professionally with coworkers, management, and internal/external customers via email, IM, and in person regarding overpayment cases.
Monitor debt collections including payments to Accounts Receivable, Pay.gov, and salary deductions.
Create and maintain cases in the Debt Management Database until closure.
Process corrections for overstated earnings, including letters of credit, W-2 corrections, and manual adjustments in the pay processing system.
Perform other payroll/project duties as assigned.
Requirements
Strong multitasking, customer service, analytical, organizational, oral/written communication skills, and attention to detail.
Experience with computer-based applications (word processing, spreadsheets, database management systems); intermediate MS Excel and MS Word required.
Relevant professional experience supporting design, development, analysis, testing, or implementation of large/complex systems; familiarity with development and testing methodologies in systems environments.
Experience performing technical tasks and analysis; experience managing development and/or maintenance efforts is referenced as part of desired background.
Business process analysis, systems analysis, and system support capability related to financial services systems and/or in-depth knowledge of financial operations, including documenting requirements, assessing impacts of changes, and supporting users (help desk support/training).
Ability to support continuous improvement activities such as reconciliation error identification, root-cause analysis, corrective actions via system changes or user training, and support for cyclic financial statements.
Active interim Secret clearance (minimum) or ability to qualify for a security clearance.
Preferred: payroll processing experience including manual creation of W-2s and 1099s; experience with Federal accounting systems; knowledge of Department of State accounting/financial policies.
Conditions
Onsite position in Charleston, South Carolina.
8-hour shift scheduled between 6:15 AM and 6:00 PM with a non-compensated 45-minute lunch.
Additional hours may be required with authorization by the Project Manager and DoS Management.