ADMINISTRATIVE ASSISTANT - IDRE - REMOTE

iMPROve Health, Michigan’s Medicare-designated Quality Improvement Organization, is hiring a remote Administrative Assistant to support Independent Dispute Resolution (IDR) operations under the No Surprises Act.

This role ensures disputes are accurately prepared, submitted on time, and managed in compliance with federal regulatory requirements while coordinating case tracking and communications.

• Manage IDRE administrative work including data entry, report generation, and case documentation management.
• Download/upload dispute documentation between external portals and internal systems.
• Assist with dispute preparation for arbitration, ensuring completeness and accuracy.
• Process disputes for eligibility as required.
• Develop and maintain tracking spreadsheets and program templates.
• Track deadlines, case statuses, and required submissions throughout the dispute lifecycle in coordination with the Federal IDRE team.
• Update databases and spreadsheets with case information and documentation details.
• Organize and maintain electronic case files and folder structures.
• Coordinate with internal teams (e.g., Finance, Operations) to ensure timely dispute processing.
• Schedule internal and external meetings.
• Monitor and respond to internal/external email and phone inquiries.
• Provide updates on case and payment status and route inquiries to appropriate team members.
• Support the team in meeting daily processing targets.
• Ensure adherence to company policies and maintain compliance with HIPAA, FISMA, URAC, CMS, FAR, and other applicable regulations.
• Handle confidential and sensitive information professionally.

• Associate’s degree or equivalent combination of education and experience.
• Minimum 2 years of administrative support experience.
• Preferred: experience reviewing medical claims, remittance advice, or Explanations of Benefits (EOBs).
• Preferred: familiarity with healthcare billing, reimbursement, or payer-provider processes.
• Experience with complex technology systems (e.g., Salesforce, SharePoint, third-party portals).
• Proficiency in Microsoft Excel, Word, Outlook, and OneNote.
• Experience with document management systems (SharePoint preferred).
• Comfortable electronically signing and managing PDF documents (e.g., Foxit or similar).
• Visio experience is a plus.
• Strong attention to detail, organizational skills, and time management.
• Ability to manage multiple deadlines, work independently with minimal supervision, and communicate effectively in writing and verbally.

• 100% remote (work from anywhere in the United States).
• Must be able to work Monday–Friday normal business hours in EST.
• Remote work requirements include reliable high-speed internet, a professional distraction-free workspace, comfort with virtual communication tools (Teams, email, chat), and ability to securely manage electronic documents and digital signatures.
• Benefits include medical, dental, vision, life insurance, short- and long-term disability, and a generous 401(k) match.
• Professional development and continuing education opportunities.