Customer Support Team Lead (German language)

3Shape develops 3D scanners and software solutions for dental and hearing professionals operating globally with over 2200 employees across 50 nationalities. We seek a Customer Support Team Lead with strong communication skills to manage and develop our support team while ensuring high-level customer service delivery.

• Manage and develop the support team and coordinate service delivery performance
• Work with key resellers to ensure satisfaction with support services
• Create and maintain an inspiring team environment with open communication culture
• Support day-to-day operations and drive internal support projects and initiatives
• Monitor team performance and report on metrics
• Motivate team members and discover training needs
• Provide coaching and manage escalations
• Collaborate with other departments

• Minimum 4 years experience in Customer Support function
• Experience as Customer Support Team Lead or Supervisor
• Strong verbal and writing skills (B2 level) in English and fluent German
• Understanding of customer support key performance indicators
• Excellent communication and leadership skills
• Organizational and time-management skills
• Ability to work independently with limited direction and supervision
• Experience teaching, coaching, or training others
• Positive attitude to work and working tasks

Schedule & Location: Office-based in UNIT.City

Benefits:

• 24 working days of annual vacation
• Medical insurance
• Paid sick leaves and child sick leaves
• Maternity and paternity leaves
• Breakfasts and lunches in the office
• Free parking spaces
• Occasional business trips to Western Europe
• Professional growth and development opportunities
• Healthy work-life balance