OpenCourt
Technical Customer Support and Onboarding Specialist for modern SportsTech b2b SaaS
Remote Middle $3.5k–$6.2k/moest.
Summary
OpenCourt is a modern club management and court booking solution for racquet sports clubs and indoor golf clubs operating primarily in the US market. This role involves helping customers onboard and providing ongoing technical support for their club accounts on the platform.
What you'll do
- Help onboard new customers (tennis, pickleball, padel, indoor golf, volleyball clubs)
- Assist with club account setup and platform understanding
- Provide ongoing support for customers post-onboarding
- Help customers align their club management needs with platform capabilities
- Debug and resolve customer issues
- Handle support requests via email, WhatsApp, and Telegram
- Contribute to Knowledge Base based on frequently asked questions
Requirements
- Very comfortable spoken English
- Comfortable using AI tools in daily work
- Experience with ChatGPT and Claude preferred
- Familiarity with Claude Cowork, Claude Code, and MCPs is a bonus
Conditions
US work hours required. Support provided via email and WhatsApp/Telegram.