Customer Success Operations

Crossing Hurdles is a global recruitment firm hiring for a rapidly scaling, venture-backed AI recruiting marketplace. The Customer Support Specialist will be an early support hire, serving as the frontline for new customers and helping them solve hiring speed and accuracy challenges using the platform. The role supports the company’s next phase of scale by owning real-time customer engagement and shaping onboarding and support processes.

• Provide real-time customer support across chat, Slack, and email.
• Act as the frontline support resource for a high volume of new customers.
• Deliver pipeline updates and maintain clear communication with customers.
• Develop deep product expertise to guide customers through onboarding.
• Help build and improve support processes in collaboration with internal teams (e.g., GMs, Strategic Leads).

• 3–8 years of total professional experience.
• Experience in customer support and/or customer success operations.
• Ability to support customers via chat, Slack, and email with high responsiveness.
• Comfort operating in a fast-paced startup environment with high ownership.
• Ability to learn and communicate a technical product clearly, especially in an AI/recruiting-tech context.

• Location: San Francisco, CA.
• Compensation: $90K–$120K base salary plus competitive equity.
• Join as the first support hire with high-impact ownership in a rapidly scaling company.