Customer Support Specialist - Remote AR

Experian is a global data and technology company providing data, analytics, and software solutions across multiple industries. The Customer Care Specialist II supports consumers with subscription memberships and credit-related services, helping resolve discrepancies and improve understanding of credit products and processes.

• Interpret and respond to customer requests by understanding needs and identifying quick, effective actions.

• Accurately capture consumer data and document actions in internal systems while maintaining strict compliance.

• Educate consumers on credit bureau processes and appropriate steps to request corrections.

• Explain credit-related memberships, services, and product offerings and advocate solutions to improve callers’ creditworthiness.

• At least 6 months of experience in a contact center or customer service-related role.

• High school diploma or GED.

• High-speed internet (minimum 25 mbps download / 5 mbps upload).

• Designated workspace and ability to be on camera.

• Strong computer skills; proficiency with customer service software and CRM systems.

• Ability to pass background screening including criminal check, employment and education verification, credit check, and drug screen.

• Remote position with location requirement: within 60 minutes of Van Buren, Arkansas.

• 8-hour shifts scheduled between 7:00 AM and 9:00 PM; overnight shifts may be available.

• Work any day of the week, including Saturdays and Sundays.

• Training requirement: first 5 weeks, Monday–Friday, 8:00 AM–5:00 PM.

• Competitive pay and annual performance-based bonus eligibility.

• 401(k) with 4% company match and immediate vesting.

• Health, dental, and vision plans.

• 5 sick days per calendar year.

• 12 paid company holidays and 2 paid volunteer days.

• Wellness programs, discounts, employee discounts, pet insurance, and employee stock purchase program.