Customer Success Manager

Jobgether is recruiting on behalf of a partner company for a Customer Success Manager in the United States. The role focuses on onboarding, adoption, and long-term success for a portfolio of strategic customers to maximize value from technology investments. You will collaborate cross-functionally to improve satisfaction, retention, and growth while influencing product and customer experience strategy.

• Own overall customer success, adoption, and value realization for a portfolio of strategic customers to ensure long-term engagement and satisfaction.
• Lead customer onboarding, coordinate cross-functional resources, and guide customers on best practices for platform adoption.
• Run regular business reviews, act as a trusted advisor, and align internal teams to drive renewals and reduce churn risk.
• Identify and support cross-sell and upsell opportunities in partnership with Sales (non-quota-carrying).
• Advocate for customers internally and provide insights to Product, Marketing, and Technical teams to influence roadmap, offerings, and customer experience.
• Improve and scale Customer Success operations through process enhancements, engagement models, and best-practice documentation.
• Partner with executive leadership on escalations, sponsorship, and strategic initiatives to maximize account value.

• Approximately 10 years of experience managing strategic or key customer accounts with strong focus on outcomes, customer impact, and business growth.
• Deep understanding of ISP industry operations, including go-to-market strategies, service provisioning, customer service models, and wireless technologies.
• Ability to influence through persuasion, negotiation, and consensus-building while maintaining empathy and commercial awareness.
• Understanding of recurring revenue models and key drivers of customer lifetime value.
• Analytical, structured, process-oriented approach with ability to translate insights into actionable strategies.
• Excellent written, verbal, and presentation skills for technical and executive audiences.
• Bachelor’s or Master’s degree in a relevant field, or equivalent practical experience.
• Willingness and ability to travel as required.
• Growth-oriented, innovative, proactive mindset.

• Location: United States (remote-flexible).
• Compensation: competitive base salary range $106,000–$147,000 annually, plus bonus and equity.
• Benefits: 401(k) with company match; health, dental, and vision coverage; life insurance and wellness benefits.
• Work environment: flexible remote work with a collaborative and innovative culture.
• Growth: professional development and career growth opportunities.
• Travel required as needed.