Talentin
Customer Support Specialist (Mixed Shifts)
Remote Junior
Summary
Talentin is seeking a customer-oriented Customer Support Specialist with 1+ years of iGaming industry experience. The role involves providing multilingual customer support via live chat and email in a 24/7 environment while maintaining high communication standards.
What you'll do
- Provide customer support via live chat and email
- Handle player inquiries, requests, and complaints
- Identify complex or sensitive cases and escalate to relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Work according to assigned schedule and meet individual KPIs
Requirements
- Minimum 1+ year of experience in customer support within iGaming industry (mandatory)
- Written English proficiency at B2 level or higher
- Willingness to work shift schedules including night shifts, weekends, and public holidays
- Ability to stay focused in multitasking environment
- Strong attention to detail and strict adherence to instructions
Conditions
- Flexible working hours and remote work setup
- 24 vacation days and paid sick leave
- Relocation support available
- Competitive compensation based on skills and experience
- Employee referral bonus and gifts for special days
- 50% financial support for learning and professional development expenses
- Positive company culture with team-building activities