Wholesale Operations & Account Coordinator (Off-Price Retailers)

Enchanté Accessories is hiring a Wholesale Operations & Account Coordinator to support the administrative and operational needs of off-price retail accounts. The role focuses on accurate order processing, cross-functional coordination with factories/import teams, and ensuring timely deliveries.

• Process and manage customer orders accurately and promptly
• Track delivery status and communicate updates with internal teams and external customers
• Work with retailers to resolve issues related to shipping, bookings, and reorders
• Manage order information in AIMS, including cancellations, updates, and end-of-season cleanup
• Collaborate with sales teams to address inventory discrepancies (overages/shortages)
• Organize new projects and maintain clear communication with Account Managers
• Proactively follow up on pending tasks and order statuses
• Serve as a liaison between factories, import teams, and retail accounts to coordinate production timelines, shipping schedules, and customs/import documentation
• Monitor import processes to ensure timely delivery and compliance
• Perform related tasks as assigned

• 2+ years of experience in wholesale, retail operations, or related support roles

• Proficiency in Excel, Outlook, and PowerPoint

• High attention to detail and strong organizational skills

• Strong written and verbal communication skills

• Familiarity with retail math and inventory analysis

• Ability to multitask and work efficiently in a dynamic environment

• Experience with off-price retailers (preferred)

• Experience with AIMS or similar order management systems (a plus)

• Experience coordinating with factories and import logistics (preferred)

• Full-time

• Onsite

• Pay range: 50K–65K per year