Retail Analyst & Client Insights

Prada Group is a global luxury leader operating multiple brands across more than 45 countries. The Retail Analyst & Client Insights role turns business and customer data into actionable insights to drive commercial performance, client engagement, and strategic decision-making.

The position partners with Retail, Marketing, Clienteling, and Leadership through reporting, recommendations, and executive-ready storytelling.

• Analyze sales, traffic, conversion, and productivity metrics across channels and regions.
• Monitor KPIs and performance trends to identify risks and growth opportunities.
• Support weekly, monthly, and quarterly business reviews with insights and recommendations.
• Build and maintain dashboards and reports to track performance versus targets.
• Analyze customer data across acquisition, retention, loyalty, and lifetime value.
• Evaluate CRM campaign performance, client segmentation, and engagement metrics to support CRM strategy.
• Partner with CRM and Marketing to assess impact of clienteling initiatives and campaigns.
• Translate customer behavior into actionable insights for commercial and retail teams.
• Create clear narratives, presentations, and executive-ready summaries for senior stakeholders.
• Ensure data accuracy, consistency, and reliability across reports and tools.
• Collaborate with IT, Data, and external partners on CRM tools, dashboards, and data enhancements.
• Continuously improve analytics frameworks and reporting processes.

• Bachelor’s degree in Business, Economics, Statistics, Data Analytics, or related field.
• 2–5 years of experience in business analytics, CRM analytics, or a related role.
• Strong analytical skills with ability to interpret large datasets.
• Advanced Excel skills and experience with BI tools (Power BI, Tableau, Looker, or similar).
• Experience working with CRM systems (Salesforce, Adobe, or similar).
• Strong communication skills with ability to present insights clearly.
• Preferred: experience in retail, luxury, consumer goods, or omnichannel environments.
• Preferred: knowledge of customer lifecycle metrics and CRM KPIs.
• Preferred: coding skills such as SQL, Python, or R.
• Ability to manage multiple priorities and deadlines; comfortable with ambiguity in a fast-paced, matrixed organization.
• Strong attention to detail, collaboration, and stakeholder management skills.

• Compensation: annual salary range $80,000–$85,000 (eligible for bonuses and other incentives); pay may vary based on skills and experience.
• Work environment: creative, international teams with opportunities for professional growth.
• Commitment to inclusion and equal opportunity.