City of Cleveland Heights
Front Desk Office Assistant (Part Time)
Summary
The City of Cleveland Heights is seeking a Part-Time Front Desk Office Assistant to support customer service and front desk operations. The role focuses on providing information, answering phones, assisting with registrations and memberships, processing rentals and payments, and addressing customer inquiries.
What you'll do
Provide customer service support to internal and external customers.
Screen incoming calls and correspondence to provide assistance or route to the appropriate area.
Assist customers with memberships, program registrations, rentals, and taking payments.
Respond to customer inquiries and help resolve problems.
Provide information regarding applicable rules, policies, and regulations in response to internal requests.
Maintain regular attendance and punctuality.
Maintain productive working relationships and participate in departmental and organizational goals.
Perform other duties of a similar nature or level.
Requirements
Education/Experience: High school diploma or GED, or an equivalent combination of education and experience sufficient to perform the job.
Knowledge: Customer service principles; time management principles.
Skills: Using modern office equipment; keyboarding; using computers and related software applications; customer service; establishing and maintaining effective working relationships; tactfully and courteously interacting with children and adults in recreation activities.
Abilities: Maintain a safe work environment; provide quality customer service; participate productively in teamwork; communicate clearly and concisely (oral and written); use interpersonal skills to exchange information and receive work direction.
Conditions
Schedule: Part-time, 20–25 hours per week.
Availability: Must be willing to work evenings and weekends.
Work environment: Typically office/administrative; not substantially exposed to adverse environmental conditions.
Physical demands: Sedentary work; sitting most of the time; may exert up to 10 pounds of force occasionally.
Employer notes: Equal opportunity employer; alcohol/drug-free workplace.