Customer Success Manager - Learning Solutions

LinkedIn, the world’s largest professional network, is hiring a Customer Success Manager for Learning Solutions. This role partners with sales and customer stakeholders to drive adoption, prove ROI, and support retention and expansion of LinkedIn’s learning products.

• Serve as a customer champion and advocate to help customers realize value from their LinkedIn investment.
• Partner with assigned sales counterparts to drive customer adoption, customer success outcomes, and reduce churn risk.
• Act as a trusted advisor to end users and management to ensure solutions support agreed operational priorities and deliver full business value.
• Use client usage data and industry metrics to generate insights that increase engagement and adoption.
• Analyze engagement metrics and leverage the Learning Center to deliver new and ongoing product education.
• Track and record customer activity promptly in systems of record (e.g., Dynamics).
• Identify low utilization and churn risk and provide solutions to improve engagement and success.
• Maintain deep product knowledge and guide customers on best practices.
• Bring customer insights to LinkedIn Product teams as the voice of the customer to drive product improvements.
• Expedite technical and purchase-related escalations.
• Advance personal journey with Diversity, Inclusion, and Belonging in alignment with company and customer priorities.
• Support partnership success through high-quality executive engagements, validated ROI delivery, and identification of growth opportunities (without owning renewal/growth quota).
• Travel may be required on a limited basis.

• 3+ years of experience in one or more of the following: Customer Success, Account Management/Sales, Consulting, Public Accounting, Product Training and Enablement, Project Management, or Change Management.
• Preferred: experience in recruiting or talent-related areas, learning/e-Learning, Organizational L&D, sales/account management, product enablement, and/or sales effectiveness.
• Ability to build authentic business relationships and manage relational challenges.
• Organizational, project management, and time management skills.
• Experience analyzing data, trends, and client information to identify product or growth opportunities that increase customer value.
• Strong verbal and written communication skills, including presenting to small and large audiences.
• Fundamental understanding of Sales concepts and Software as a Service (SaaS).
• Bachelor’s degree or equivalent practical experience.

• Location: San Francisco (hybrid; work from home and from a LinkedIn office on select days based on business needs).
• Compensation range provided: $74,000–$119,000 annually; total compensation may include annual bonus, stock, and benefits.
• Minimum travel may be required.