Customer Support Representative (US Market, Evening Shift)

WiserBrand is seeking a Customer Support Representative to deliver outstanding customer experience for a US-based online furniture store. The role involves managing customer inquiries across multiple channels and ensuring timely resolution of support tickets.

• Communicate with customers via phone, chat, and email
• Manage support tickets and ensure timely resolution
• Handle calls with customers and vendors
• Provide high-quality service and maintain customer satisfaction
• Collaborate closely with the US Customer Care team

• Upper-Intermediate (B2) spoken and written English
• 1+ years of experience in Customer Support or Customer Care
• Ability to resolve challenging situations and focus on client needs
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally
• High attention to detail

Schedule: Evening shifts (15:00-24:00 Ukrainian time)

Employment Type: Full-time

Benefits: Paid vacation and sick leave, tax and accounting management, optional benefits package including health insurance, gym membership, English courses, certification compensation, and professional training

Culture: Creative and lively team of IT specialists with adequate management and minimal bureaucracy