Client Success Manager (remote)

Experian is a global data and technology company providing data, analytics, and software solutions across industries including healthcare. The Client Success Manager will partner with Support, Optimization, Sales, and Relationship Management to ensure an excellent client experience and drive adoption and expansion of Experian Health products. The role focuses on consultative guidance across the client lifecycle, from post-implementation through ongoing optimization.

• Learn and understand client implementations to facilitate updates, additions, and fixes to client setup.

• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.

• Evaluate customer use of Contract Manager and Claim Scrubber to recommend best-practice configurations and solutions that improve customer experience.

• Develop deep expertise in the Contract Manager and Claim Scrubber product suite.

• Collaborate with the Client Executive on product expansion opportunities for assigned accounts.

• Partner with the Relationship Manager on Quarterly Business Reviews, highlighting client successes and ROI.

• Maintain understanding and ownership of the Statement of Work (SOW) for client engagements.

• Guide clients transitioning from Implementation into the post-go-live phase.

• 5+ years of experience in the healthcare IT industry and healthcare revenue cycle.

• 3+ years of payer contract experience (beneficial).

• 2+ years of experience/knowledge with Experian Health Contract Manager (hospital) and Claim Scrubber (pre-claim editing) (beneficial).

• 2+ years of Salesforce or similar CRM experience.

• 2+ years of hands-on Epic experience.

• Bachelor's degree or equivalent experience.

• Ability to travel occasionally to client sites (approximately 20%–25%).

• Remote role with a flexible work environment.

• Occasional travel to client sites (20%–25%).

• Compensation package with bonus/variable pay opportunity.

• Core benefits: medical, dental, vision, and matching 401(k).

• Flexible time off including volunteer time off, vacation, sick time, and 12 paid holidays.