Data Analyst I

ViaPlus, a global mobility company in the Intelligent Transportation Systems (ITS) market and a VINCI Highways subsidiary, is hiring a Data Analyst I to support tolling operations, customer accounts, and revenue systems.

The role interfaces between business and operations to gather, analyze, and model data, translating complex results into actionable, business-friendly insights for performance monitoring and operational improvement.

• Collaborate with internal and external stakeholders to understand business needs and translate them into data requirements and analytical solutions.
• Analyze tolling, transactional, financial, and operational data to support decision-making and performance monitoring.
• Identify trends, patterns, anomalies, and data quality issues across large and complex datasets.
• Develop and deliver standard and ad hoc reports, dashboards, and visualizations for executives, managers, and operational teams.
• Apply statistical and analytical techniques to evaluate business performance, operational events, and system behavior.
• Convert complex datasets into clear, concise, business-friendly insights and executive-ready summaries.
• Validate data accuracy by identifying gaps, inconsistencies, redundancies, and errors across source systems.
• Prepare technical and analytical documentation to explain findings and recommendations.
• Perform root cause analysis for operational issues, system defects, and unusual tolling or customer activity.
• Extract and integrate data from CRM systems, databases, and operational platforms to support routine reporting and executive inquiries.
• Support cross-functional initiatives with data insights for planning, forecasting, and future growth.
• Troubleshoot and document data, process, and system-related issues with technology and operations teams.
• Provide support for additional projects as required, including data support for growth planning.

• Bachelor’s degree in business, management, economics, accounting, finance, information systems, or significant progress towards a degree.
• 3–4 years of experience in data analysis, research, data compilation, and/or report writing and design.
• Advanced knowledge of Excel, Power BI, and SQL.
• Intermediate skills in Word and PowerPoint; familiarity with other MS Office tools such as Visio and Access.
• Strong troubleshooting and error isolation skills; ability to apply logic and reasoning to define problems and draw valid conclusions.
• Excellent written and verbal communication skills, including ability to package analytical results into executive summaries and present to senior leadership.
• Self-starter with ability to work with minimal direction in a fast-paced, high-pressure environment; able to prioritize tasks and support department managers.
• Exposure to AI/ML and data science techniques (e.g., predictive analytics, anomaly detection, pattern recognition) is a plus.

• Location: Plano, Texas (on-site work location stated in posting).
• Work style: Works under limited supervision with moderate latitude for initiative and independent judgment; fast-paced/high-pressure environment.
• Work environment: Primarily computer-based; occasional standing/sitting/stooping/kneeling/crouching/walking; may lift up to 20 pounds; environment usually moderate to loud.