Patient Scheduler - Remote - EST

Option Care Health is the largest independent home and alternate site infusion services provider in the United States. The Patient Scheduler schedules clinical staff visits and coordinates patient care scheduling across nursing, pharmacy, and warehouse functions to support timely, appropriate patient care. This role works remotely on an EST schedule and helps ensure staffing coverage and patient satisfaction.

• Arrange appropriate staffing for all patient care and coordinate scheduling needs with staff availability.

• Coordinate, monitor, and schedule patient care across clinical areas.

• Contact patients and clinicians to schedule and confirm deliveries and visits.

• Interpret physician orders and schedule care according to orders.

• Complete tasks and run reports in required platforms.

• Notify management of staffing needs and requirements.

• Route patient complaints or issues to the appropriate department.

• Perform clerk functions as needed in the absence of a clerk.

• Maintain confidentiality of patient and company information in accordance with legal and ethical guidelines.

• Perform additional duties as assigned by leadership.

• High school diploma or equivalent.

• At least 1 year of previous scheduling experience.

• At least 1 year of experience in general office administration or a similar fast-paced environment.

• Ability to communicate effectively by phone, in person, and in writing (e.g., emails, letters, reports) with varied audiences.

• Basic proficiency in Microsoft Word (document creation and formatting, page layouts, tables, graphics).

• Basic proficiency in Microsoft Excel (worksheets, data entry, basic formulas, working with cells/rows).

• Customer service experience supporting internal and external customers and meeting quality standards.

• Preferred: home healthcare experience.

• Preferred: familiarity with electronic scheduling platforms.

• Preferred: 2 years of general office administration experience in a fast-paced environment.

• Remote position; EST time zone.

• No travel required.

• Pay range: $17.02–$28.38 per hour (compensation based on experience and qualifications).

• Benefits may include medical, dental, and vision insurance; paid time off; bonding time off; 401(k) with company match; HSA company match; flexible spending accounts; tuition reimbursement; myFlexPay; family support; mental health services; company-paid life insurance; award/recognition programs.