Founding BizOps (Apollo Unit)

Hera is building a new healthcare profession: the “Hero,” a dedicated senior care expert who educates, coordinates, and advocates for families in the last mile of healthcare, covered by insurance. The Founding BizOps (Apollo Unit) role is a high-autonomy generalist position focused on solving ambiguous, high-impact problems to help scale supply, uphold quality, and build Hera’s growth engine.

• Go where the company needs the most impact, including ambiguous and new problem areas, and own outcomes end-to-end.

• Build and iterate the Hero growth engine to increase supply and scale service delivery.

• Launch new markets and drive operational execution for expansion initiatives.

• Design and implement systems and processes to uphold service quality across customer touchpoints.

• Work side-by-side with Heroes in the field to learn constraints, uncover truths, and translate insights into operational improvements.

• Build technology and operational workflows that preserve a human experience as technology replaces manual work.

• Ambitious, relentless generalist problem-solver with strong ownership and ability to execute in uncertain environments.

• Ability to seek truth in the field by working closely with frontline operators and translating learnings into systems.

• High autonomy: proactively identify problems, propose solutions, and drive implementation without micromanagement.

• Strong operational rigor and bias toward fast, high-quality execution.

• Alignment with Hera’s values: truth-seeking, caring deeply, and building with an obsession for greatness.

• In-person role based in NYC.

• Early-stage startup environment with high trust, high autonomy, and substantial ownership.

• Opportunity to work directly with co-founders and founding team on mission-critical initiatives.