Growth Operations Associate

Wally is a fast-growing dental care startup building technology-driven memberships with unlimited cleanings/whitening and a hospitality-led experience. The Growth Operations Associate will own scheduling infrastructure and help scale operations as Wally expands from 8 to 50+ locations. The role focuses on maximizing studio bookings while ensuring members can schedule needed visits.

• Run schedule utilization to keep studios fully booked and ensure members can access appointments when needed.
• Develop new processes, flows, and products to improve booking experiences while maximizing utilization of studio availability.
• Co-create native AI and tech tools with engineering to scale operations as locations expand.
• Interact directly with customers to fill last-minute appointments and handle scheduling requests.
• Serve as the final escalation point for complex member issues and convert difficult situations into positive outcomes.
• Analyze supply/demand data and member feedback to identify friction points in the member journey.
• Collaborate with on-site studio operations and clinical teams to translate location updates into scheduling implications.
• Provide feedback to marketing and clinical operations on member issues, concerns, and opportunities to improve acquisition and retention.

• Early-career candidate eager to take on real responsibility.
• Experience in startups, consulting, operations, or banking.
• Demonstrated data analytics skills.
• Excellent written and verbal communication.
• Resourceful, solutions-oriented, and calm under pressure.
• Customer-obsessed and hospitality-centered approach.
• Motivation to work in a fast-paced environment focused on outcomes.

• Location: Remote (US), working East Coast hours.
• Compensation: $70k–$90k salary range plus 0.01% equity.
• Benefits: Health insurance.
• Growth: Mentorship from Head of Operations and COO; professional growth opportunities in a rapidly scaling startup.