Operations Growth Lead

Wally is a fast-growing startup building the future of dental care with technology-enabled memberships and a hospitality-driven experience. The Operations Growth Lead will optimize scheduling and studio utilization to ensure members can book appointments when needed while maximizing daily bookings. This role will also help scale operations from 8 to 50+ locations by partnering on AI and tech tools and improving end-to-end member experience.

• Own schedule utilization to keep studios fully booked while ensuring members can access needed appointment times.
• Develop and implement processes that improve booking experiences and maximize utilization of studio availability.
• Co-create native AI and technology tools with the engineering team to scale operations across expanding locations.
• Interact directly with customers to fill last-minute appointments and handle urgent scheduling requests.
• Serve as the final escalation point for complex member issues, resolving problems and turning difficult situations into positive experiences.
• Analyze member feedback and operational data to identify friction points and improve the Wally journey.
• Partner closely with on-site studio operations and clinical teams to translate location updates into scheduling implications.
• Provide insights and feedback to Marketing and Clinical Operations on member issues and opportunities to improve acquisition and retention.

• 2–5 years of experience in operations or consulting.
• Customer-facing experience, preferably in hospitality, restaurant, or retail environments.
• Experience in a startup, D2C, or fast-growing environment.
• Demonstrated data analytics skills.
• Excellent written and verbal communication skills.
• Resourceful, solutions-oriented, and calm under pressure.
• Strong empathy and ability to de-escalate customers; able to write clear playbooks and documentation.
• Hospitality-centered, high service standards, and outcomes-driven mindset.

• Competitive compensation with equity (0.01%–0.05%).
• Health insurance.
• Mentorship from a top-tier startup team; close collaboration with Head of Operations and COO.
• High-growth environment with opportunities for leadership, impact, and career progression as locations scale.