Customer Care Associate

Ontra is an AI-powered solutions company for the private markets, helping firms automate workflows across the fund lifecycle. The Customer Care Associate supports customers and internal partners by providing timely, empathetic assistance and expert product guidance to ensure successful product usage and positive customer experiences.

• Provide timely, personalized support to customers, legal network, and team members via ticketing systems and, as needed, live calls or Zoom.
• Develop strong product knowledge to answer inquiries and troubleshoot issues effectively.
• Participate in projects that align with and support company OKRs.
• Empower customers with tools and information to maximize product value and improve overall experience.
• Collaborate with other departments to deliver consistent, accurate support and share insights across the organization.

• At least 1 year of customer/product support experience within a tech company or comparable experience.
• Comfortable working remotely; self-starter mindset and enthusiasm for an agile environment.
• Strong verbal, written, and interpersonal communication skills.
• Ability to communicate confidently and empathetically with customers; passion for providing support.
• Analytical, collaborative problem-solving skills (breaking down tasks, evaluating options, and delivering practical resolutions).

• Remote-first role with regular in-person gatherings; occasional travel including typically at least twice per year for offsites.
• Hiring eligibility currently limited to candidates based in Arizona, Kansas, Minnesota, Nevada, Ohio, Tennessee, and Utah.
• Benefits include paid flexible time off, paid parental leave, retirement contributions (vary by country), monthly phone and internet reimbursement, Pick Your Perk stipend, LinkedIn Learning/professional development support, and medical/dental/vision insurance options.