Customer Support Specialist

ZONE3000 is an international IT company with 25 years of experience providing web services solutions including domain registration, hosting, and SSL certificates. They are seeking a Customer Support Specialist to consult and support users with various web service issues. This role is ideal for ambitious professionals starting an IT career or students looking to combine education with professional development.

Main responsibilities include:

• Consult and support users in solving issues related to web services
• Assist with service selection, installation, and setup of products
• Communicate with clients through chat and email tickets
• Interact with clients worldwide and manage business communication

Required qualifications:

• Intermediate or above level English
• No prior technical experience required - all technical details and professional skills will be taught during training
• Suitable for young ambitious professionals, students, or specialists seeking career change

Work arrangement and benefits:

• Remote work with shift-based schedule
• Flexible working time management, can combine with studying
• Formal employment with paid vacation and sick leave
• Night shifts paid at 1.5x rate
• Technical training course provided by the company ($300 bonus upon completion)
• Professional development opportunities and pay raises
• Monthly and quarterly bonuses for initiatives and exceptional results
• Free English classes including grammar and speaking clubs
• Points accumulation system for shopping rewards
• Employee discount system with partners
• Internal mobility program for career changes within company
• Corporate training center with materials from New York colleagues
• Team buildings and corporate events (currently on hold)