VIP Live Chat Agent - iGaming

Join a rapidly growing iGaming group operating in Tier 1 regions as a VIP Chat Manager. Develop and nurture strong relationships with VIP players through multiple channels while delivering exceptional support and driving long-term player loyalty.

• Develop and nurture one-to-one relationships with VIP players through chat, email, and messaging platforms (Telegram/WhatsApp)
• Craft and oversee customized VIP journeys covering onboarding, long-term engagement, and value expansion
• Leverage predictive insights to detect critical behavioral signals such as churn risks and betting trends
• Create and administer exclusive reward programs, promotional activities, and personalized offers
• Deliver white-glove support to VIP clients with rapid issue resolution
• Work with cross-functional teams (Marketing, Product, Payments) to enhance the VIP experience
• Shape retention tactics and loyalty frameworks that drive player involvement
• Analyze and report on VIP portfolio results, key metrics, and ROI

• At least 1 year of experience in iGaming industry as a customer support agent
• Strong knowledge of player behavior, retention mechanics, and KPIs within iGaming
• English proficiency at C1 level
• Bachelor's degree in Business, Marketing, or related field
• 1+ years of experience in VIP management or similar role

Schedule: Night shifts primarily - London time zone

Work Environment: Remote flexibility, work from anywhere as part of an international team

Benefits: Competitive salary with performance-based bonuses, professional growth opportunities, learning and development investment