Banner Health
Healthcare Scheduler PART TIME
Summary
Banner Health is a nationally recognized healthcare organization seeking a part-time Healthcare Scheduler to support system-wide patient access. This role focuses on answering inbound calls and coordinating appointments, insurance/authorization details, and patient instructions to deliver an easy and empathetic scheduling experience. The position is remote within Banner-approved states and supports patients, providers, and facilities across the system.
What you'll do
Answer inbound and place outbound calls with patients, providers, and facilities to schedule, reschedule, and cancel appointments while following established protocols.
Schedule appointments, tests, and procedures using electronic medical record (EMR) and scheduling systems; offer alternative scheduling options when preferences are unavailable while maintaining patient safety.
Collect and document patient demographics, insurance information, and required documents to support registration, referrals, and authorizations.
Provide pre- and post-test instructions, appointment locations, and directions; answer basic questions within guidelines and route clinical questions as appropriate.
Set payment expectations and provide estimated payment details where applicable; collect pre-payments and verify insurance coverage when required.
Communicate through phone, chat, email, and EMR messaging to build relationships and deliver a solution-oriented patient experience.
Manage scanned documents and orders within document imaging software; ensure documentation and orders are received and compliant prior to appointments.
Coordinate with departments to provide accurate managed care information and support communications across operating states.
Requirements
Education: High school diploma/GED or equivalent working knowledge.
Experience: 1+ years of customer service or related experience in a healthcare setting (e.g., medical office/clinic/hospital scheduling); may include lab, medical transcription, medical assistant, or receptionist experience.
Contact center skills: Ability to deliver essential customer service in a high-paced inbound environment and respond via calls, email, and/or chat while maintaining professionalism.
Technical skills: Ability to use technology tools to research information; computer proficiency, accurate typing/keyboarding, and effective use of common office software.
Soft skills: Strong interpersonal communication, ability to follow oral/written directions, organization and time management, teamwork, and ability to meet deadlines and productivity standards.
Preferred: Inbound call center or practice management scheduling experience; familiarity with medical terminology; knowledge of payer contract terms and processes.
Conditions
Type: Part-time (19.5 hours/week).
Schedule: Must be able to work Mondays 8:00 AM–4:30 PM; remaining days determined by shift bids.
Training: Monday–Friday 8:00 AM–4:30 PM for six weeks.
Work arrangement: Remote (Banner-approved states) and requires a hardwired internet connection.
Shift: Day.
Pay range: $19.06–$28.60 per hour (based on location, education, and experience).
Work environment: Drug-free workplace; EEO/Disabled/Veterans.