Customer Support Agent (chats only)

Tango Me is an international company seeking a Customer Support Agent to serve as a point of contact for mid-tier viewers and broadcasters. The role involves resolving user issues via text-based communication channels with a focus on timely responses and quality support.

• Be a point of contact for mid-tier viewers and broadcasters
• Qualify and acknowledge issues reported by Tango users and resolve them in a timely manner via text communication (Intercom)
• Fulfill a workload of 15 tickets per hour with a 5 minute first response time SLA
• Record issues in JIRA task tracking tool
• Gather feedback and propose improvements to user experience
• Achieve personal KPIs and support teammates in reaching theirs

• 1+ years prior experience in customer service
• Exceptional English (B2+) with professional written communication skills
• Strong empathy and desire to help and teach customers
• Clear communication and ability to make yourself understood
• Responsible team player with multitasking abilities
• Plus: Knowledge of Arabic, Turkish, or Spanish
• Plus: Prior experience with helpdesk systems (Zendesk, Intercom, etc.)
• Plus: Experience with task tracking tools (JIRA, YouTrack, Confluence)
• Plus: Prior experience as a live streaming broadcaster

• International company with offices in Tel-Aviv, Kyiv, Warsaw, and Limassol
• Flexible working hours with trust-based culture
• Competitive salary with performance reviews
• Stock options available
• Professional environment with great colleagues
• Social package including sports coverage and elite medical insurance for employee and family
• 20 working days paid vacation and 100% sick leave coverage
• Opportunities for development and growth
• Regular corporate celebrations, team building, and fun activities
• Comfortable office close to metro station
• Kyiv office open 24/7 with safety and health measures