Administrative Assistant - Remote

Katmai (promoted by Lensa) is seeking a Remote Administrative Assistant to support daily operations by coordinating healthcare scheduling and administrative workflows. The role focuses on ensuring a smooth patient experience through effective communication, accurate records, and compliance with privacy standards.

• Schedule, confirm, reschedule, and cancel patient medical appointments while notifying all parties promptly.
• Coordinate with third-party vendors, patients, and external partners to arrange appointments across locations and time zones.
• Maintain up-to-date calendars and prevent scheduling conflicts, including identifying nearest clinics within a 50-mile radius.
• Set reminders, prepare appointment authorizations, and proactively schedule follow-up visits.
• Follow up to obtain required medical clearances and certificates and track annual recertification renewals for compliance.
• Provide daily support for scheduling operations and workflow management.
• Prepare and organize medical documents, reports, and correspondence; maintain organized electronic filing systems.
• Ensure confidentiality and compliance with privacy regulations (e.g., HIPAA).
• Attend meetings and prepare weekly metrics, agendas, and meeting minutes.
• Use Microsoft 365 tools (Word, Excel, Teams, OneNote, Outlook, SharePoint) to support administrative work.
• Maintain regular and punctual attendance and complete additional administrative duties as assigned.

• High school diploma or equivalent (Associate’s degree preferred).
• 1–3 years of experience in medical scheduling, healthcare administration, or a related role.
• Intermediate to advanced proficiency with Microsoft Office 365.
• Intermediate to advanced proficiency with EMR systems.
• Ability to obtain and maintain required security access and/or background checks.
• Strong organizational, time management, multitasking, and prioritization skills in a fast-paced environment.
• Strong written and verbal communication; proactive follow-through.
• High attention to detail and ability to handle sensitive information with discretion.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Comfort using virtual collaboration tools; remote/virtual work experience preferred.
• Self-discipline, accountability, and a customer service-oriented mindset.

• Schedule: Full-time; may be required to work additional hours as needed.

• Location: Remote work expected; company reserves the right to require onsite work.

• Travel/Driving: None.

• Compensation: $19.12/hour plus H&W $4.57/hour up to 40 hours/week.

• Benefits: Medical, Dental, Vision, Life & AD&D, Short-Term and Long-Term Disability, 401(k), EAP, Vacation & Paid Personal Time, 11 Paid Federal Holidays, Leave of Absence.

• Physical demands: Ability to sit/stand at a workstation for extended periods and perform computer-based work.