ustomer Support Manager (IGaming)

International iGaming group operating Sportsbook and Online Casino across global markets seeks a Customer Support Specialist. The role involves providing professional customer assistance via live chat and email while managing CRM systems and transaction verification for a rapidly expanding organization.

• Communicate with customers via Live Chat and Email with polite, clear, and timely responses
• Handle customer requests from start to resolution ensuring high service levels
• Work with CRM system and admin panel including message checking, transaction verification, bet result checking, and profile editing
• Review customer documents and verify accounts
• Assist customers with account access recovery and password resets
• Monitor transaction statuses in payment systems and track account balances
• Communicate with payment system support to resolve transaction issues
• Escalate technical issues to platform support team
• Monitor SMS sender systems for proper delivery
• Perform website functionality tests at beginning, middle, and end of shifts
• Prepare weekly reports on completed tasks and support performance

• Experience in customer support, live chat, or customer service
• Strong written communication skills and ability to communicate politely and clearly
• Ability to quickly analyze customer issues and provide solutions
• Experience working with CRM systems or admin panels
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team
• Responsibility and ability to work in shift schedule

• Full remote working mode
• Opportunities for professional growth and expertise expansion in international environment
• Direct impact on process optimization and partnership development
• Continuous training and professional development support
• Paid leave and sick leave
• Shift schedule work