Customer Success Manager (Schools)

Givebacks is a mission-driven software company building a unified payments and fundraising platform for K–12 school communities. The Customer Success Manager (Schools) owns school-level relationships, ensuring successful implementations, product adoption, and long-term value realization. The role also identifies expansion opportunities and partners with the District CSM to support growth across affiliated organizations.

• Serve as the primary point of contact for schools during onboarding and launch.
• Monitor early-stage adoption and proactively intervene to drive usage within the first 90 days.
• Maintain ongoing post-launch relationships to ensure operational stability and sustained usage.
• Track and analyze school-level product usage trends and activation metrics.
• Identify adoption gaps and execute engagement plans to increase utilization and reinforce best practices.
• Identify opportunities to expand module adoption within existing school accounts.
• Identify and cultivate connectors into School Support Organizations (SSOs) and communicate expansion potential to the District CSM.
• Build trusted relationships with school leaders and administrators; address concerns and remove barriers to success.
• Gather and relay feedback to improve engagement and product alignment.
• Deliver training to ensure school teams are confident using purchased modules.
• Triage inbound requests to appropriate channels (tickets, chat, documentation, or 1:1) and promote structured resources to improve support efficiency.

• Experience in Customer Success, Account Management, or other customer-facing roles.
• Strong relationship-building and stakeholder management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple school relationships simultaneously.
• Data-driven mindset with ability to monitor usage metrics and drive action.
• Comfort collaborating cross-functionally, particularly with District CSMs and Support teams.

Nice to have

• Experience working with K–12 schools or education technology platforms.
• Experience supporting multi-module SaaS products.
• Familiarity with school support organizations (PTAs, PTOs, Booster Clubs).

• Remote work options.
• Flextime options.
• Unlimited paid time off.
• Paid holidays.
• Employee stock options.
• Paid parental and family medical leave.
• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA).
• 401(k) plan.