Customer Success Manager

Founderled is a go-to-market agency helping B2B SaaS and AI startups implement founder-led GTM motions. The Customer Success Lead will own client success by managing communications, tracking deliverables, and keeping clients confident in results across a fast-moving roster.

• Own day-to-day communication across all client accounts
• Keep clients informed on campaign progress, deliverable timelines, and results
• Draft and send client-facing reports and performance updates
• Prepare and present materials for client calls and reviews
• Track all client deliverables and ensure nothing slips
• Coordinate with the GTM engineering team on lead list timelines and campaign launches
• Maintain client context, notes, and project tracking in Notion
• Flag blockers early and keep Riley informed on items needing attention
• Work with Riley to strengthen and grow client relationships
• Proactively identify where clients need more support or communication
• Help build internal systems and processes to scale consistent client management

Hard requirements:

• Exceptional written communication (clear, concise, professional)
• Strong verbal communication and presentation skills (comfortable on client calls and presenting results)
• Highly organized; able to manage multiple clients and workstreams simultaneously
• Experience in a client-facing role (customer success, account management, or similar)
• Comfortable working in Notion or similar project management tools
• Proactive working style; does not wait to be told when something is slipping

Nice to have:

• Experience at a marketing, GTM, or outbound agency
• Familiarity with B2B SaaS and outbound campaign mechanics
• Experience building or improving client reporting systems
• Comfortable with Slack-based communication and async workflows

• Full-time
• Remote
• Async-friendly, high-trust environment
• Fast-moving cadence (campaigns run weekly across multiple clients)
• Base salary range: $90,000–$120,000 per year (depending on experience and technical skill)