Account Coordinator

Roku is a leading TV streaming platform connecting consumers, publishers, and advertisers across the TV ecosystem. The Account Coordinator on the Client Services Team supports advertisers by coordinating campaign execution end-to-end and ensuring a seamless advertising experience. This role focuses on campaign support, cross-functional collaboration, and performance insights to drive client success and renewals.

• Partner with Client Services, Sales, and cross-functional teams to support advertising campaigns.

• Manage and use tools/systems such as SFDC/Tarmac, Roku DMP, Tableau, Prisma, and other platforms critical to campaign execution.

• Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, and measurement setup.

• Analyze campaign performance metrics, identify trends, and flag critical data to Sales and Client Services leads with actionable insights for upselling and renewals.

• Monitor campaign performance and pacing and share insights to support client goals.

• Troubleshoot campaign issues with teams including Ad Operations, Billing, and Measurement.

• Create post-campaign wrap reports tailored to client needs and account tiers.

• Maintain accurate pipeline management and ensure timely IO processing to support smooth campaign launches.

• Build and maintain strong relationships with internal stakeholders and clients to ensure satisfaction and trust.

• Strong written and verbal communication skills.

• Experience presenting to external clients (e.g., wrap reports, pacing updates, billing deliverables).

• Ability to manage tier 3 accounts end-to-end with minimal support.

• Excellent organizational and time management skills.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

• Familiarity with CRM software and project management tools (preferred).

• Collaborative, detail-oriented, proactive problem-solver; able to learn and adapt in a fast-paced environment.

• Strong interpersonal skills to build and maintain client relationships.

• Hybrid schedule: in-office Monday through Thursday; Fridays flexible for remote work (with exceptions based on role/office policy).

• Benefits include health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

• Compensation range stated for New York only; compensation varies by candidate factors and location.