Customer Support/Sales Manager (German-speaking)

BauPay is a Munich-based SaaS startup building a payment and invoicing solution for construction companies in Germany. The company is seeking a German-speaking Customer Support/Sales Manager to be the main contact for customers, helping them get started with the platform and managing new leads.

• Communicate with existing customers via phone, email, and messengers
• Run onboarding calls and product walk-throughs for new customers
• Proactively follow up with new sign-ups and trial users to help them achieve first success
• Collect, structure, and document feedback, feature requests, and common problems for the product team
• Maintain and improve a knowledge base and FAQ in German including templates, email texts, and guides
• Keep basic records in CRM with notes after calls and lead/customer status

• Fluent German (C1 level or close) with confidence speaking on the phone with German business customers
• Good communication in English and/or Ukrainian/Russian for internal team communication
• 1+ year experience in customer support, customer success in B2B, sales manager, account manager, or B2B call center roles
• Comfortable speaking on the phone, asking clarifying questions, and steering conversations
• Ability to explain software in simple, step-by-step language
• Ability to work during German business hours

Schedule: Part-time or full-time with work hours overlapping German business hours

Location: Remote