Jobgether
Customer Support Specialist
Summary
Jobgether is hiring a Customer Support Specialist on behalf of a partner company in the United States. The role focuses on delivering an excellent customer experience by handling inquiries for valuation and data solutions, providing updates, and ensuring accurate order processing. You will collaborate cross-functionally to resolve issues and improve workflows in a fast-paced environment.
What you'll do
Foster and maintain positive customer relationships through daily communication.
Respond promptly to high-priority voice and email requests.
Provide accurate status updates on orders and support timely order completion.
Support customer implementation and resolve returned product issues.
Collaborate with internal departments to ensure customer needs are met and workflows are optimized.
Identify patterns and trends and recommend process improvements to enhance the customer experience.
Requirements
Excellent verbal and written communication skills.
Proficiency in Microsoft Excel, including the ability to manipulate large datasets.
Strong work ethic and self-motivated problem-solving skills in a fast-paced environment.
Ability to work independently and as part of a team during normal and peak workloads.
Prior customer service experience preferred; Quality Assurance or commercial team experience is a plus.
Ability to work overtime as needed.
Attention to detail, strong organizational skills, and a proactive approach to resolving customer issues.
Conditions
Location: United States.
Pay: hourly range $20.00–$28.00 (varies by location, experience, and qualifications).
Bonus/Perks: profit-sharing bonus program, communication stipends, and referral bonuses.
Benefits: medical, dental, and company-paid vision insurance; 401(k) with employer match; optional life/AD&D/accident/critical illness/legal insurance.
Time off: paid time off (PTO) and paid holidays.
Wellness: employee assistance and wellness programs, short-term disability coverage, health savings contributions, virtual primary care and mental health resources.
Growth: career and skill development resources; recognition programs for milestones and long-term contributions.
Schedule: overtime may be required.