Lensa
Contact Center Associate - Authorizer - 100% Remote
Summary
Frontdoor (American Home Shield) supports homeowners by providing home service plans and app-enabled repair and maintenance solutions. The Contact Center Associate (Authorizer) role reviews service contracts to determine coverage, authorizes repairs or replacements, and communicates outcomes to members. The purpose is to ensure covered claims are approved accurately while negotiating costs and handling non-covered situations appropriately.
What you'll do
Review contracts and determine coverage eligibility for member claims.
Authorize repair or replacement of covered home systems or appliances.
Negotiate pricing with contractors when applicable.
Inform members/customers when claims are not covered and explain outcomes.
Provide necessary follow-up to support claim resolution.
Requirements
High school diploma or GED (or equivalent combination of education and experience).
1–3 years of customer service experience and/or training.
Ability to read and interpret contracts.
Knowledge of business unit policies and procedures.
Customer service and conflict resolution skills.
Negotiation skills.
Computer skills: Microsoft Word, Excel, Outlook.
Attention to detail; ability to multi-task; ability to adapt to a fast-paced environment.
Internet access with minimum 4.6 Mbps upload/download speeds.
Preferred: strong mathematics skills; deductive reasoning; effective communication.
Conditions
100% remote (US).
Full-time position.
Pay range: $16.00–$17.00 per hour (base pay varies by skills, qualifications, responsibilities, experience, and location).
May be eligible for additional rewards and incentives (confirm with recruiter).
Benefits include medical/pharmacy, dental, vision, life, and disability insurance; weight loss and smoking cessation programs; matching 401(k); employee stock purchase plan.